Policies

How do I get a prescription refill?

Please inform your provider during your scheduled appointment if you need a prescription refill. “If a refill is needed between appointments,” be sure to check your bottle for any refills remaining.  “If you find that refills are not available,” ask your pharmacist to either fax (919-828-4287) or electronically transmit a refill request to your provider. Please allow 48 hours for refill authorizations.

Insurances

*** Patients must present their current insurance card prior to being seen for each visit***

• Cigna
• Blue Cross Blue Shield (except BC Local Atrium or BC Blue Care)
• United Behavioral Health
• Aetna
• Medcost

Please be advised that we ONLY file primary insurance. Any secondary insurance is the patient’s responsibility. We DO NOT file out of network claims.

Remember, it is ultimately the patient’s responsibility to verify their mental health benefits through their insurance company and obtaining any prior authorizations needed before being seen. We suggest you also verify your mental health deductible and/or co-pays with your insurance so you will be aware of any charges you will be responsible for at your visit.

Your payment is due at time of service

We will call your insurance company upon arrival to obtain co-pay information for your visit.

Medicare

Our Medicare provider is considered Non-Participating. Patients will be responsible for paying the full Medicare contracted rate at their scheduled appointment. We will file your claims and Medicare will reimburse the patient. If a patient has secondary insurance coverage, Medicare will forward the claim to your secondary carrier and that insurance carrier will reimburse the patient according to their policy.  At this time, we are not currently taking any new Medicare patients

Appointment cancellation policy